Your free executive briefing on how IT Service Management creates critical business value
ITSM: The Missing Link is a private executive briefing series for IT leaders who are tired of discussing activities and want to be taken seriously for the business outcomes they and their teams deliver.
Each edition explores one core question:
How do digital services actually create business value, and why do so many organisations struggle to articulate it?
These briefings are not intended to be tutorials, certifications, or framework summaries.
They are written for CIOs, CTOs, Heads of ITSM, and senior service leaders who sit at the intersection of technology, accountability, and business performance.
When you subscribe, you’ll get:
Immediate access to the current edition.
Ongoing access to all future editions as they’re released.
A concise, high-signal reading experience designed for decision-makers.
This is thinking and enabling material; the kind that sharpens conversations in the boardroom, not just documentation in the service desk.
Free access. Login required. Access details sent by email.
Access note
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